COVID-19 Health & Safety Protocols

Your Health is our #1 Priority!

At Nexus, we are implementing some new changes to ensure both the safety of our patients and our staff members.

Improved Cleaning & Sanitization

We are introducing a new standard of sanitization and cleaning high traffic areas! All treatment rooms will be thoroughly disinfected after each patient.

Common Areas and Equipment

We have removed the Water station to limit shared items in the lobby, and business cards are available on request. Please bring your personal water bottle if needed.

Practitioner Health Protocols

To ensure your visit to Nexus is safe, all our practitioners will don on surgical masks and participate in hand washing hygeine to prevent the spread of any diseases.

Wash Station - Washing Hands
Front Desk - Reception - Plexiglass - Barrier
Reception - Social Distancing
Pottery Barn - Soap

About your Visit!

Stay Home if Feeling Unwell

If you are feeling unwell or showing symptoms of COVID-19, please stay home and call the clinic to change your appointment to Telehealth or to reschedule after 10 days when you are feeling better.

Contactless Payment

Please note that we are not accepting cash at this time - please use Credit or Debit cards only. The credit card machine is sanitized after each use.

Before you Leave

Please wash your hands with soap and water at the wash station before you leave.

Frequently Answered Questions

If you are feeling unwell on the day of your appointment, please call the clinic in the morning, prior to your appointment to reschedule or transition to a virtual appointment and you will not be charged. Otherwise, appointments cancelled last minute will be charged at 50% of the service fee.
No, the clinic will be operating at normal clinic hours; however, there will be a reduced number of practitioners at the clinic at a time.
Yes, you can definitely participate in Telehealth sessions as long as your practitioner is providing the services. Telehealth is a great way to support physical distancing and is shown to provide great results.

To learn more about Telehealth click here.
If someone is experiencing COVID-19 symptoms at the clinic, we take it very seriously. The person will be isolated, provided a new mask and required to wash their hands with soap and water. Treatment cannot continue with any patients who are displaying COVID-19 symptoms.

The patient will be sent home to monitor their symptoms, encouraged to take the self assessment questionnaire and contact their doctor or Telehealth Ontario at 1-866-797-0000 if their symptoms get worse.

The treatment room or area that the patient was in will be thoroughly disinfected.

We will follow up with the patient after 3 days to see if the symptoms have gotten worse and report any new COVID-19 cases to the Toronto Public Health.

If someone is found to be COVID-19 positive, we will notify everyone who was at Nexus during that time.
If you have symptoms or is at risk of being exposed to COVID 19. Please complete the Ontario Self Assessment Tool for isolation recommendations.

You are considered a person with COVID-19 if ANY of the following apply:
If you have any COVID symptoms or are exposed to COVID, isolate for 10 days since the day of:

  • Tested positive for COVID-19 on a PCR, Rapid Molecular, or Rapid Antigen test
  • Told by Toronto Public Health that you have a “probable case” of COVID-19
  • Ontario Self Assessment Tool tells you you are a probably case of COVID-19
If you are tested POSITIVE or considered a person with COVID 19, please contact the clinic to let us know:

1. Fully Vaccinated (2 doses)
  • Isolation period - At least 5 Days after symptom onset or positive test date, whichever happened first
2. Not Fully Vaccinated/Immunocompromised
  • Isolation period - At least 10 days after symptom onset or positive test date, whichever happened first